The workers attending to the bathrooms obviously have never used toilet paper on a roll because they always install a new roll with the end to pull on facing the wall - making it just about impossible to use the toilet paper. The bathrooms/rest rooms at that casino have always been a filthy mess with papers discarded all over the floor and sinks with hair and debris in them. While there I did not see even one worker doing any form of disinfecting or cleaning of the slot machines or any of the furniture/tables or BATHROOMS. Nothing could be further from the truth!!! I visited River City Casino yesterday, June 21, 2020, and spent approximately 3 1/2 hours there. I highly recommend if you are coming to St.Louis please do yourself a favor and stay in St Charles.Prior to River City Casino reopening after closure for the pandemic, the casino had posted numerous statements of the efforts they were making to assure a safe and sanitized environment for their customers. I have experienced the unprofessional customer service before at this location.This is why people from the city have to go to east St Louis to gamble or St Charles. Furthermore the service at this casino sucks as in when my husband and I gamble there you cannot get a drink while on a machine. I did go out to the parking garage and called and was told there are no rooms available so at this point I felt extremely extorted even thought I chose to pass the principle of the issue is THEY LIE. I’m not wealthy so I passed because these are the same rooms they give away for free, you see I obviously do not spend enough money gambling in the casino, as in I haven’t lost all my inheritance or my house or my children’s college money there so I’m not worthy of a room so I don’t drive and drive. So I was told to wait to see if they had any availability so the girl came back and said her manager said if I had two hundred dollars for a room they could get me one. I was looking to enjoy myself by having some adult beverages and just wanted a safe place to stay.

I’m a city local I was looking to get a room and drove over to river city to spend the night gambling in the casino.

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